Disabled Access to London Theatres

Please find a guide to disabled access and facilities at the major West End and London theatres below. For more information and tickets, please contact our booking hotline on 020 7492 9968.

A guide to Spring 2012 West End Disabled Access Performances can also be found here (opens in new window).

Musicals (In Show Order)

Billy Elliot – Victoria Palace Theatre

•    Guide Dogs permitted-staff can dog sit
•    Wheelchair access is via the second EXIT in Allington Street to the West or left of the theatre. There are two spaces for wheelchairs with seating for companions in the same row. The theatre is licensed for six wheelchairs; four transferring and two remaining in the chair
•    There is an adapted toilet just inside to Allington Street entrance
•    There is an infra-red system with loop and conventional type headsets.
•    Access to Grand Circle is not suitable for patrons with walking disabilities
•    There is a 3cm step up from the street to the main foyer, Staircases have hand rails on both sides. There are also 4 steps down from the foyer to the stalls, 28 steps up from the foyer to the Dress Circle.

Blood Brothers - Phoenix Theatre

•    Guide dogs welcome but not permitted inside the auditorium; staff are available to look after dogs
•    Sennheiser infra-red systems available
•    Please ask a member of staff to open the side entrance on Flitcroft Street
•    Space for 1 wheelchair patron and companion in Box C
•    Adapted WC behind Box C in the Dress Circle

Chicago - Garrick Theatre

•    Guide dogs are NOT allowed into the auditorium but staff are available to dog-sit
•    Infra-red system with 8 head-sets
•    An usher is available to escort wheelchair users to the left of the building to an alternative entrance which leads to the Dress Circle
•    Transfer seating available to aisle seats for wheelchairs and scooters
•    Adapted toilets planned
•    2 steps up into the Box Office, 29 steps down to the stalls, 25 steps up then 8 down to the Upper Circle

Dreamboats and Petticoats – Playhouse Theatre

•    Guide dogs allowed into the auditorium and staff available to dog-sit
•    Infra-red induction loop at Box Office. 16 head-sets and 4 loops
•    A ramp can be placed over the three shallow steps inside the main entrance-the Box Office must be contacted in advance.
•    No steps to stalls. 29 steps to the Royal Circle, 88 steps to the Upper Circle. 2 spaces for wheelchair users and 2 for their companions
•    Scooter users can access foyer and stalls
•    Adapted toilets to the right of the stalls entrance

Ghost – Piccadilly Theatre

•    Theatre staff available to look after up to 3 guide dogs per performance
•    Infra-red system in the auditorium and induction loop at Box Office
•    Disabled access via side entrance in Sherwood Street into a Box which has space for 2 wheelchair users and companions, space available for 4 wheelchairs
•    Scooter users allowed in the venue
•    Adapted WC available
•    No steps to Royal Circle from Sherwood Street entrance, Stalls down 15 steps, Royal Circle up 28 steps, Grand Circle up 70 steps 

Jersey Boys – Prince Edward Theatre

•    Up to 2 Guide dogs allowed inside the auditorium, staff can dog sit
•    Infra-red system with 40 headsets available
•    Entrance to auditorium through a double EXIT door opening on Greek Street
•    Spaces for 2 wheelchair patrons and companions in Box 1
•    Venue suitable for scooter transfers only
•    Theatre can store 2 wheelchairs and 2 scooter per performance
•    Adapted WC on right hand side of foyer
•    There are 13 steps up to the Dress Circle from the foyer, 22 steps down to the Stalls, 41 to the front of the Grand Circle and 72 to the back

Les Miserables – Queens Theatre

•    Guide dogs are allowed in boxes or can be looked after by staff
•    Infra-red system with head-sets, avoid front of stalls
•    A maximum of 2 wheelchairs per performance in Dress Circle, transfer seating also available in the Dress Circle
•    Adapted toilet in foyer corridor
•    20 steps down from foyer to stalls, 18 steps up to Dress Circle, 40 steps up to the Upper Circle

Lion King – Lyceum Theatre

•    Guide dogs allowed into auditorium by prior arrangement
•    Infra-red loop system available, head-sets available with a returnable deposit. Reception best in Royal circle. Induction loop at Box Office
•    Entrance is through a sign-posted double EXIT door to the left hand side as you face the theatre
•    8 available spaces for wheelchair users in row P in the stalls
•    Scooter/wheelchair transfer spaces to aisle seats in the stalls. Transfer seating also available to any aisle seat by prior arrangement
•    Toilets on each level
•    Main entrance is up 3 steps to the lower foyer, 32 steps up to the Royal Circle, Grand Circle entrance on Wellington Street up 85 steps
•    Lift available but not suitable for wheelchair users

Mamma Mia! - Novello Theatre (from 6th Sept 2012)
 
•    Guide dogs allowed into the auditorium
•    Infra-red system in the auditorium, loop being reinstated into the Box Office
•    Separate access for wheelchair users off Catherine Street. Venue not suitable for scooters, Transfer seats are available at A23 and A24 in the Dress Circle.
•    Toilets available on all levels

 Mamma Mia! – Prince of Wales Theatre

•    Guide dogs permitted into auditorium and staff can dog-sit
•    Hearing impaired infra-red system in the auditorium and induction loop at Box Office
•    Wheelchair spaces available and scooter transfer spaces to designated aisle seats in the Stalls with spaces for companions
•    Adapted toilets off the stalls
•    26 steps down to the stalls, 22 steps up to the Dress Circle.
•    Lift available

Matilda - Cambridge Theatre

•    Guide Dogs are permitted
•    Infra-red headsets available
•    A limited number of wheelchairs can be accommodated, accompanied by a helper
•    Access to Stalls is through a double EXIT door on Earlham Street, with a slight slope down into the Stalls
•    Level access into Foyer, 5 steps down from foyer to Stalls, 31 steps up to the Dress Circle, 64 steps up to the Upper Circle
•    One adapted WC

The Phantom of the Opera – Her Majesty’s Theatre

•    Guide dogs are not allowed into the auditorium, but can be looked after by staff
•    Infra-red system with 11 head-sets and 10 neckloops. Induction loop at Box Office
•    Second side EXIT door on Charles 11 Street, accessible by staff. 4 spaces available for wheelchair users. Transfer seating available to any aisle seat in the stalls
•    Adapted toilet on the left inside the entrance on Charles 11 Street
•    Stalls are 18 steps down from the foyer, Royal Circle up 32, Grand Circle up 62 and Balcony up 89

Rock of Ages - Shaftesbury Theatre

•    Guide dogs permitted into the auditorium
•    Infra-red system with 20 headsets and 15 neckloops
•    Spaces for 4 wheelchairs in Boxes A and B
•    Adapted WC at the Royal Circle level
•    Entrance to Royal circle level is through the foyer, Stalls are down 22 steps, Grand Circle up 60+ steps

Shrek the Musical – Theatre Royal Drury Lane

•    Guide dogs are not allowed into the auditorium but staff can dog-sit
•    Infra-red system with 10 head-sets, available from the Duty Manager. Induction loop at Box Office
•    Entrance to theatre is through a sign posted door on Russell Street which leads into the left of the stalls
•    4 spaces for wheelchair users and companions, transfer seating to aisle seats
•    Adapted toilet to the left inside Russell Street entrance
•    6 steps up to the front entrance, 20 steps down then 17 up to the stalls, 39 to the Dress Circle and 61 to the Upper Circle 

Singin' in the Rain – Palace Theatre

•    Guide dogs allowed inside the auditorium and staff can dog-sit
•    Infra-red system with 6 head-sets and induction loop all available at Box Office
•    No steps to the Auditorium through a side EXIT on Shaftesbury Avenue
•    1 space available for wheelchair user and companion with transfer seating to any stalls aisle seat
•    Adapted toilet by wheelchair users entrance
•    Box Office with lowered counter, 3 steps down from the foyer to the stalls, 30 steps up to the Dress Circle, 56 to the Upper Circle, 77 to the Balcony 

Stomp – Ambassadors Theatre

•    Guide dogs allowed into the auditorium, please ask for an aisle seat or row F in the Circle, Guide dogs can be looked after by staff
•    Infra-red system in auditorium. Induction loop at Box Office
•    No spaces available for wheelchair users, transfer seating for two people is possible to row F in the Circle
•    No adapted toilet
•    26 steps down to the stalls, 5 steps up to the Dress Circle

Sweeney Todd - Adelphi Theatre

•    Guide dogs are NOT permitted into the auditorium but staff can look after up to 2 dogs
•    Infra-red system available with 7 head-sets to collect from the Box Office with a deposit
•    2 spaces for wheelchair users at the back of the stalls, transfer seats available to any stalls aisle seats. 6 wheelchair users per performance
•    Adapted toilet by the entrance to the stalls
•    Main entrance has one step, no step to stalls, 41 steps to the Dress Circle, 79 to the Upper Circle

Thriller – Lyric Theatre

•    Guide dogs are allowed in boxes-one per box, but not in the auditorium. Staff available to dog-sit
•    Entrance is through the left hand double EXIT door as you face the theatre. Each box can accommodate one wheelchair user and their companion. Transfer seating available to the Dress Circle
•    Venue suitable for scooters
•    Adapted toilet on the left inside the Royal entrance
•    18 steps down to the stalls, Dress circle level from foyer, 25 steps up to the Upper Circle, 45 to Balcony

Top Hat - Aldwych Theatre

•    One Guide Dog allowed per performance in Box D
•    Infra-red system in the auditorium with 5 headsets and 5 neckloops
•    Dress Circle and Boxes are the most easily accessible areas
•    Seats J 1-5, J 19-23, C 1, C 21 have the most leg room
•    Entrance to auditorium is through a double EXIT door on Drury Lane
•    Theatre can accommodate up to 4 wheelchair patrons; two in Box D and one either end of row C in the Dress Circle

We Will Rock You – Dominion Theatre

•    Guide dogs are allowed into the auditorium, staff can dog sit
•    Platform lift down 10 steps, transfer seating available to any aisle seat. Motorised wheelchairs can go in Box B, entrance to side of theatre on Bainbridge street
•    Adapted toilet towards front left of stalls
•    10 steps down to the stalls, 32 steps up to the circle from foyer

Wicked – Apollo Victoria Theatre

•    4 guide dogs allowed inside auditorium, aisle seats are best
•    Induction loop and infra-red system in the auditorium
•    4 steps up to the main entrance on Wilton Road, Second main entrance in Vauxhall Bridge Road via a platform lift.
•    Stalls down 29 steps from foyer, 13 steps up to Dress Circle
•    Adapted toilet off the foyer
•    4 spaces for wheelchair users on either side of the Dress Circle, 2 scooters and 4 wheelchair transfer seats available in row F of the Dress Circle

The Wizard of Oz – The London Palladium

•    Guide dogs are not allowed into the auditorium but staff can dog-sit
•    Infra-red system with 30 head-sets available. Induction loop at Box Office
•    Alternative entrance off Ramillies Place at the back of the theatre. 4 spaces for wheelchair users. Transfer seating available to aisle seats
•    Adapted toilet on the right inside Ramillies Place entrance
•    Stalls down 12 steps from the main entrance, Upper Circle approx up 50 steps

Plays and Other Events (In Venue Order)

Comedy Theatre

•    Guide dogs are not allowed into the auditorium but staff can dog-sit
•    Infra-red system available with 6 headsets with a deposit, induction loop available in Box Office
•    Entrance through a side EXIT door on Oxendon Street, space for a wheelchair user at E17 - companions can be seated next to this space.
•    The theatre can store 4 wheelchairs per performance
•    There is no adapted toilet
•    2 steps up to double doors opening into the Foyer, 24 steps down from the foyer to the Stalls, 23 steps up from the foyer to the Royal Circle, 50 steps up to the Balcony

Criterion Theatre - The 39 Steps

•    Guide dogs are not allowed into the auditorium but staff can dog sit
•    Infra-red head system with 6 head-sets available from the Duty manager with deposit
•    Entrance through a side EXIT door on Oxendon Street
•    One space for a wheelchair user in Dress Circle E 17 and one companion
•    There is no adapted toilet
•    24 steps down from the foyer to the stalls, 23 steps up from the foyer to the Royal Circle and 50 steps up to the Balcony

Duchess Theatre

•    Guide dogs are allowed into the auditorium if you are seated in an aisle seat or a Box, Staff are available to dog-sit
•    Infra-red system with 10 head-sets, Induction loop at Box Office
•    Steps to all parts of the auditorium, Wheelchair users who need to remain in their chairs must be accompanied by 2 escorts as they have to be carried down 21 steps to the Stalls, where there are spaces at N1 and N29.
•    Women’s and men’s toilets by Stalls, plus additional men’s 8 steps up and women’s 17 steps up from the Dress Circle.
•    12 steps up to the Dress Circle, 21 steps down to the Stalls

Duke of York’s Theatre

•    Up to 4 Guide dogs are allowed inside the auditorium
•    Dual channel infra-red system available with two head sets. Portable induction loop at Box Office
•    Two spaces for wheelchair users in the third row of the Royal Circle at seats RC C 23 and C1. Space for two wheelchairs and one scooter
•    Adapted WC at the back of the Royal Circle on the right
•    No steps from street to Foyer, two steps between each row of the Royal Circle, 20 steps down to Stalls, 23 up to Upper Circle.

 Fortune Theatre - The Woman in Black

•    Guide dogs are allowed into Box A, staff are happy to dog-sit
•    Infra-red system available with headsets, Portable loop system for use with hearing-aids available at the Box Office
•    No spaces for wheelchair users who have to stay in their chairs, the person in a wheelchair must be able to negotiate a few stairs as there is no access into the theatre for wheelchairs.
•    Adapted toilets planned
•    Dress Circle up 7 steps. 1 step between rows in auditorium, 21 steps down to Stalls, more than 40 to Upper Circle.

Gielgud Theatre

•    Guide Dogs permitted
•    Hearing-impaired infra-red system in auditorium with 14 headsets and induction loop at Box Office
•    Wheelchair access is through the third side exit door on Rupert Street.
•    There is a 12cm step up to the front of the Dress Circle, Dress Circle up 3 steps, 22 steps down to the Stalls, 35 steps to the Upper Circle
•    Venue suitable for scooters
•    Adapted WC in foyer, near the bar 

New London Theatre - War Horse

•    Guide dogs are not allowed into the auditorium but staff can dog-sit
•    Infra-red system with 6 head sets and 2 neck loops
•    No steps to the Stalls area of the auditorium, via a lift inside the stage door on Parker Mews. There are 2 spaces for wheelchair users at S1 and S2 in the Stalls, companions can sit next to you. Scooter users can access the main foyer
•    Adapted toilet en route from the lifts to the auditorium.
•    32 steps up to the Stalls, or 41 to the rear Stalls. 65 steps up to the Dress Circle

Noel Coward Theatre

•    Guide dogs are not permitted into the auditorium but staff can dog-sit
•    20 Infra-red Head sets available at the Box Office with a portable induction loop. Deposit required.
•    There is a ramp through the second side EXIT door on St. Martin’s Court with two spaces for wheelchair users/scooters.
•    Adapted toilet on Foyer level
•    20 steps down to the Stalls

Savoy Theatre

•    Guide dogs allowed in the auditorium or staff can dog-sit
•    Radio receivers available with head sets to collect from reception. (Booked in advance)
•    Access through a side entrance from the Embankment side of Carting Lane
•    2 spaces for wheelchair users with companion seating located near by
•    Adapted toilet to the right of the Dress Circle
•    2 steps into the Upper Circle, 33 steps down to the Dress Circle, 71 down to the stalls

St. Martin’s Theatre - The Mousetrap

•    Guide dogs are allowed in the auditorium or staff can dog sit
•    Induction loop and Infra-red system available at the Box Office. Deposit required
•    There is one space available for wheelchair/scooter users in Box C at the DC. Transfer possible to aisle seats.
•    Adapted toilet by the Tower Street entrance
•    3 steps up from the entrance to the Foyer, 3 steps to the back of the DC, 29 steps down to the front of the Stalls

The Old Vic Theatre

•    Guide dogs are allowed into the auditorium and staff can dog-sit
•    No infra-red system available
•    No steps through the second EXIT door on Webber Street, space for wheelchair in row D. You do not need to bring a companion. The venue is not suitable for scooters
•    Adapted WC on the left inside the side entrance.
•    1 step then 4 more through swing doors into the foyer. 3 steps up to the Stalls, 29 steps up and 3 down to the DC, 58 steps up to Lilian Baylis Circle.

Theatre Royal Haymarket

•    Guide dogs are allowed into the auditorium
•    No Infra-red system available
•    No steps to the Auditorium through EXIT doors to the left and right hand side of the main entrance. One space for wheelchair users at X18.
•    Venue suitable for scooters
•    There is no adapted toilet-patrons can use Her Majesty’s Theatre’s adapted toilet
•    Main entrance is up 15cm steps, 18 steps down from the Foyer to the Stalls, 28 steps up to the Royal Circle and 60+ steps up to the Upper Circle and Gallery

Trafalgar Studios

•    Guide dogs are allowed inside the auditorium by prior arrangement, staff can dog-sit
•    Infra-red system in the auditorium with 16 head sets available from the Box Office with a deposit
•    No spaces available for people who need to remain in their wheelchairs, Transfer seating is available to Row A (3 spaces) and K (1 space). Venue is not suitable for scooters
•    22 steps up from the foyer to women’s and men’s toilets. More toilets off the Stalls Bar
•    One shallow step up from the street through double swing doors into the foyer, 25 steps down then up 10 steps in to the auditorium

Vaudeville Theatre

•    Guide dogs are allowed into the auditorium and staff can dog-sit
•    No infra-red facilities
•    There are no spaces for wheelchair users in the auditorium, Transfer seating available to any aisle seat on left-hand side of Stalls, The theatre is licensed to accommodate 2 wheelchair users per performance. Wheelchair users must bring a nondisabled companion.
•    No adapted toilet
•    Stalls are 6 steps down from the foyer. 27 steps up to the Dress Circle, Upper Circle 54 steps up from foyer

Wyndham’s Theatre

•    Guide dogs are allowed into the auditorium and staff can dog-sit
•    Infra-red and induction loop available at the Box Office with 20 head-sets
•    Entrance is through a side entrance to the right of the main entrance on Charing Cross Road, Space for 2 wheelchair users and one companion but there is not enough space for motorised wheelchairs or scooters. Transfer seating available to aisle seats in the Stalls
•    No adapted toilet.
•    Stalls 20 steps down from the main foyer