Best seats

I booked Lion King tickets from the "best available seats" in stall - this is the highest price. I was informed, that my seats are S39-42. I asked to exchnage the tickets from the agent Tanya Martinez - 2 mails were sent (please see the quotes below). I really expect that my request may be fulfilled. Mail#2 - no reply was received :(. Seats E3-E7 are still available for booking via the site. From my point of view "best available" does not fit to suggested seats S38-42: they are very far from the stage and not on the central. Seats E3-E7 seam really better, since are very close to the stage. I really asked to check again the possibility to exchange between seats in the row S and in the row E, which I mentioned in this mail. Such exchange looks like a technical issue, but from my point of view I will get really the best available tickets. I also am sure, that the satisfaction of the customers will add more credit to the reputation of your site. Reply to mail#1 from Tanya: We are unable to exchange your tickets now as they have been booked. Mail#1 The row S is far enough from the stage. It is hard to see as "the best available seats" , but this is for sure the highest price . Upon my attempts to book the tickets it was a moment, when the seats E2-6 were available. Unfortunately, I did not managed to sign these seats in my order form. Is it possible to order that seats?