Hi Andy. Tickets are usually posted first class, so if you have just booked I would expect them to arrive in the next day or two. If you have any concerns you can call our booking hotline or email CustomerServices@EncoreTickets.co.uk with your booking reference and somebody should be able to confirm. Ben - Web Editor.

Posted on Friday 7th October 2011 9:13AM by Old War Horse

Ben, Many thanks My booking confirmation is below and was sent to me 29 Sept 2011. I'm still awaiting tickets. Thank you for booking your Mamma Mia! tickets through UKTickets.co.uk, operated by West End Theatre Bookings Ltd. Your booking reference number is: WETBU68055 Tickets are usually dispatched within 48 hours, please allow up to 7 working days for delivery. For regional events outside of London, please note your tickets will be dispatched within 14 days of the performance date. Please find below details of your booking: TICKET DETAILS --------------------------------------- Mamma Mia! 25-10-2011, Evening Prince Of Wales Theatre, COVENTRY STREET, LONDON, W1D 6AS Start Time: 19:30 Area: Circle Seat: K34 Area: Circle Seat: K35 AISLE SEAT

Posted on Friday 7th October 2011 9:22AM by Andy Hardy

Hi Andy, I've forwarded your booking information on and Customer Services should be in touch shortly to confirm. Let me know if you don't hear back. Kind Regards, Ben.

Posted on Friday 7th October 2011 1:31PM by Old War Horse

Ben, Hi. It being Tuesday 11th Oct 2011 i was hoping that Customer services may have contacted me with regard to my tickets question, i also sent them a message myself. Unfortunately they haven't. I am starting to get concerned about this as they are a special surprise. Any further help you could give would be greatly appreciated. Thanks Andy

Posted on Tuesday 11th October 2011 10:14AM by Andy Hardy

Hi Andy, just wanted to double check if this had been resolved or not? I did chase customer services last week but I've not had an update on the outcome. I'll get resolved today if not. Let me know. Thanks, Ben

Posted on Monday 17th October 2011 12:19PM by Old War Horse